Refund policy

Return & Refund Policy

At Bossy, we stand behind the quality of our products and want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.

1. Returns

We accept returns within 30 days of the original purchase date.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • All original tags and packaging must be included.

  • Proof of purchase (order confirmation or receipt) is required.

Items that do not meet these conditions may not be eligible for a refund.

2. Non-Returnable Items

The following items cannot be returned:

  • Final sale or clearance items

  • Gift cards

  • Customized or personalized products

  • Items marked “non-returnable” at checkout

3. Refunds

WE HAVE A NO REFUND POLICY.

4. Exchanges

We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, please contact us at:

📧 support@bossyworkboots.com

Include your order number and photos (if damaged).

5. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item was damaged

  • The item was defective

  • We sent the wrong item

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

6. Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 7 days of delivery with:

  • Your order number

  • Photos of the item and packaging

We will resolve the issue as quickly as possible.

7. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again.

  2. Contact your credit card provider.

  3. Contact your bank.

If you’ve done all of this and still have not received your refund, please contact us at:

📧 support@bossyworkboots.com

8. Contact Us

For any questions about returns or refunds, please contact:

Bossy Customer Support
📧 support@bossyworkboots.com